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We're here to answer your questions.

Contact us by phone, email or chat online during business hours.  And be sure to follow BOS on social media for more up-to-date information.

 

     

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webinq@bankwithbos.com

Please remember: Email is not a secure form of communication. When sending email to BOS, do not include any account or personal information.
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1-877-698-3278
217-529-5555

Corporate Mailing Address

PO Box 19301
Springfield, IL 62794-9301

 

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NOTICE OF ERROR RESOLUTION PROCEDURES

You may have certain rights under Federal Law related to resolving loan servicing errors and requesting information about your account. You may learn more about these rights by contacting BOS at 877-698-3278. A written notice of potential loan servicing errors must be asserted to Bank of Springfield, P.O. Box 19301, Springfield, IL 62794-9301. The written notice is required to include the name of the borrower, account number, and description of the error believed to have occurred.

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